Terms and refunds

This English version is provided for convenience. If it differs from the Indonesian version, the Indonesian version applies.

Service

CareNurse is a platform that lists profiles of nurses, caregivers, babysitters, and agencies. CareNurse is not an employer, agency, or healthcare facility, and takes no part in work agreements between users and the people they contact.

Fees

Viewing and creating profiles is free. Opening a contact costs an admin fee of Rp15.000 per profile. On the web, the fee is paid through Midtrans. In the Android and iPhone apps, it is paid through Google Play or the App Store. The fee applies to each profile, including profiles from the same agency.

Packages and credits

Credit packages are available on the web. One credit opens one contact. Credits cannot be cashed out or moved to another account, and are lost if the account is deleted. Bonus credits and vouchers follow the terms stated when they are given.

Refunds

The fee is refunded if, within 7 days of payment, you report through the profile page that the number is inactive or does not belong to the person on the profile. The fee is not refunded if the person can be reached but is unavailable, or if no work agreement is reached. Purchases through Google Play or the App Store follow those stores' refund processes. After a refund, access to that contact is closed.

Reviews

Only accounts that opened a profile's contact can review it. Write an honest, polite account of your experience, without numbers, personal data, or accusations you cannot prove. Reviews are their authors' opinions. Admins may hide reviews that break the rules, and a review is hidden if its payment is refunded.

Profile owners' obligations

• Data must be accurate, including the STR number for nurses.
• People shown must be at least 18 years old.
• Agencies must have the consent of the people whose data they list.
• Public fields must not contain numbers, emails, or social media accounts.

Profiles that break these rules may be rejected or taken down.

Users' responsibilities

Admin review does not guarantee quality of care. Users still need to interview, ask for documents, and confirm the fit before care begins. In a medical emergency, call emergency services or go to the nearest healthcare facility.